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This seller has been on Cars.com since January 2019.
Hertrich dealerships represent "family" in more than one way. First of all it is a family of 21 dealerships in Delmarva and New Jersey. On Delmarva we have stores in Dover Milford Seaford Denton New Castle Elkton Easton and Pocomoke City representing Ford Lincoln Chrysler Dodge Jeep Ram Chevrolet Buick GMC Nissan Mazda Scion and Toyota. Secondly Hertrich is a family-owned and operated dealership with over 100 years of automotive industry experience.
Service center
Phone number (877) 275-1124
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Meet our employees
Reviews
3.9
(319 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hertrich Hyundai of New Castle
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1.0
This is my second major repair and both times they kept
June 21, 2024
By Nope from New castle
This is my second major repair and both times they kept my car for days and never provided a courtesy car or rental considering my car repair is covered under warranty. It’s always an excuse and the service advisor will take days to call you with an update. Don’t take your car to this location.
1.0
This is my second major repair and both times they kept
June 21, 2024
By Nope from New castle
This is my second major repair and both times they kept my car for days and never provided a courtesy car or rental considering my car repair is covered under warranty. It’s always an excuse and the service advisor will take days to call you with an update. Don’t take your car to this location.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worked with:
- Vettori Ferrari
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1.0
had 1500 worth of repair.
June 6, 2024
By ron burkett from middletown de
had 1500 worth of repair. brake failed 30 days later. said another 300 because tech did do work correctly
1.0
had 1500 worth of repair.
June 6, 2024
By ron burkett from middletown de
had 1500 worth of repair. brake failed 30 days later. said another 300 because tech did do work correctly
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worked with:
- Vettori Ferrari
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Dealer response
Ron. We do not see you in our service records as a customer. If this review is not for Hertrich Acura, kindly remove. If this was a Hertrich Acura experience, please give our General Manager a call at 302-324-1100 so we can address your concerns. Thank you.
5.0
Service manager Anthony Young, went above and beyond to
April 26, 2024
By bryantrl on DealerRater
Service manager Anthony Young, went above and beyond to understand my questions and concerns.My customer satisfaction of maintenance routine issues were resolve and completed with great customer's satisfaction of Five Stars.Along assuring I was able to get shuttle to and from home to pick up my vehicle.Thank you Hertrich of New Castle Deerships Five Stars from customer's for over 15years!!!!
5.0
Service manager Anthony Young, went above and beyond to
April 26, 2024
By bryantrl on DealerRater
Service manager Anthony Young, went above and beyond to understand my questions and concerns.My customer satisfaction of maintenance routine issues were resolve and completed with great customer's satisfaction of Five Stars.Along assuring I was able to get shuttle to and from home to pick up my vehicle.Thank you Hertrich of New Castle Deerships Five Stars from customer's for over 15years!!!!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Bryantri,We are thrilled to hear about your positive experience with our team, especially with Anthony. Providing excellent customer service is our top priority, and we are grateful for your kind words. Thank you for choosing us, and we look forward to serving you again in the future.
5.0
Sale consultant Athena Lundin was very helpful and paid
September 15, 2023
By R.Henry on DealerRater
Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant
5.0
Sale consultant Athena Lundin was very helpful and paid
September 15, 2023
By R.Henry on DealerRater
Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Vettori Ferrari
0 people out of 0 found this review helpful.
Dealer response
Hi R. Henry, thank you for your kind words and recommendation. We're glad to hear that Athena provided excellent customer service and paid attention to detail. We appreciate your feedback and look forward to serving you again in the future.
5.0
To Whom It May Concern, •I was waiting for a survey
June 25, 2023
By dazees1 on DealerRater
To Whom It May Concern, •I was waiting for a survey from Acura and unfortunately, it appears that I never received it.That being said, I just wanted to commend Athena Lundin; •I have purchased and or leased 20+ vehicles in my lifetime.•To say that the most pleasurable sales experience was with Athena would be an understatement.Unfortunately; •My car was totaled and in the process Athena was patient and understanding through my process till I was able to purchase the vehicle.•By our conversations, we test drove (2) vehicles till we narrowed down the vehicle that suited my personal preference and my budget.•Athena always had my best interests at hand.Athena is a consummate professional; •From understanding the product that she is selling to learning & listening to the customer in terms of needs and wants.The final delivery of the vehicle was nothing les than PERFECT.•Her product knowledge is incredible, to say the least.I’m not sure what the survey looks like, but Athena is the proverbial Perfect “10”My cell # is in your records just in case someone would like to hear this from me 1st hand.•I hope this evaluation will get Athena the recognition that she deserves.In addition, the dealership is TOP NOTCH.... PERIOD!Best regards, Tom Zawistowski
5.0
To Whom It May Concern, •I was waiting for a survey
June 25, 2023
By dazees1 on DealerRater
To Whom It May Concern, •I was waiting for a survey from Acura and unfortunately, it appears that I never received it.That being said, I just wanted to commend Athena Lundin; •I have purchased and or leased 20+ vehicles in my lifetime.•To say that the most pleasurable sales experience was with Athena would be an understatement.Unfortunately; •My car was totaled and in the process Athena was patient and understanding through my process till I was able to purchase the vehicle.•By our conversations, we test drove (2) vehicles till we narrowed down the vehicle that suited my personal preference and my budget.•Athena always had my best interests at hand.Athena is a consummate professional; •From understanding the product that she is selling to learning & listening to the customer in terms of needs and wants.The final delivery of the vehicle was nothing les than PERFECT.•Her product knowledge is incredible, to say the least.I’m not sure what the survey looks like, but Athena is the proverbial Perfect “10”My cell # is in your records just in case someone would like to hear this from me 1st hand.•I hope this evaluation will get Athena the recognition that she deserves.In addition, the dealership is TOP NOTCH.... PERIOD!Best regards, Tom Zawistowski
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Vettori Ferrari
0 people out of 0 found this review helpful.
Dealer response
Tom, thank you for taking the time to leave such a positive review! We're glad to hear that Athena provided you with an exceptional sales experience and went above and beyond to meet your needs. We appreciate your kind words and will make sure to recognize her outstanding service. Best regards.
5.0
What a great experience!
February 2, 2023
By D on DealerRater
What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA
5.0
What a great experience!
February 2, 2023
By D on DealerRater
What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
What an awesome place to purchase a vehicle from.
January 20, 2023
By godzukihop on DealerRater
What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.
5.0
What an awesome place to purchase a vehicle from.
January 20, 2023
By godzukihop on DealerRater
What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Vettori Ferrari
0 people out of 0 found this review helpful.
Dealer response
Thank you for the 5-star review! We’re here to serve you anytime.
Consumer response
I will be back.
2.0
Hertrich Hyundai , Customer Service not Good
December 19, 2022
By Steven Warthen from Claymont , DE
I purchased a Used car on 11/9/2022, I traded my old car and this Dealership was to pay off my balance from my old car loan. It's been a month, I'm getting emails from my old Loan Co., Capitol One looking for my car payment for Dec'2022. I called Hertrich yesterday, was passed around on HOLD for over 10mins, telling me everyone is busy Peggy/Sales and Finance?? This is how you treat your Customers?Four weeks and they have not PAID off my car loan? No One has called me, their customer service is the worst after this experience! I would not recommend this Dealership .......I'm still waiting a response from Hertrich Hyundai ! I AM NOT A HAPPY CUSTOMER12/14/2022I finally got though to Brian in Finance about your Dealership not paying off my the balance of my Trade-Inwith Capitol One! After being left on hold for 10-15mins he came back and told me the Check was FedEx'd on Wed. I never received a call back from Sales(Peggy), or anyone else!The professionalism and customer service there is not good at all. I also told Brian I was going to speak with the General Mgr and file a Complaint. So today Thursday 12/15/2022 I have not gotten a call from anyone apologizing for screwing up my credit being 30 days from when I purchased my car to pay my Loan off.I will continue to complain about the poor customer service from Sales and Finance.
2.0
Hertrich Hyundai , Customer Service not Good
December 19, 2022
By Steven Warthen from Claymont , DE
I purchased a Used car on 11/9/2022, I traded my old car and this Dealership was to pay off my balance from my old car loan. It's been a month, I'm getting emails from my old Loan Co., Capitol One looking for my car payment for Dec'2022. I called Hertrich yesterday, was passed around on HOLD for over 10mins, telling me everyone is busy Peggy/Sales and Finance?? This is how you treat your Customers?Four weeks and they have not PAID off my car loan? No One has called me, their customer service is the worst after this experience! I would not recommend this Dealership .......I'm still waiting a response from Hertrich Hyundai ! I AM NOT A HAPPY CUSTOMER12/14/2022I finally got though to Brian in Finance about your Dealership not paying off my the balance of my Trade-Inwith Capitol One! After being left on hold for 10-15mins he came back and told me the Check was FedEx'd on Wed. I never received a call back from Sales(Peggy), or anyone else!The professionalism and customer service there is not good at all. I also told Brian I was going to speak with the General Mgr and file a Complaint. So today Thursday 12/15/2022 I have not gotten a call from anyone apologizing for screwing up my credit being 30 days from when I purchased my car to pay my Loan off.I will continue to complain about the poor customer service from Sales and Finance.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
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5.0
Oeut Peou was very helpful, kind, and knowledgeable.
November 17, 2022
By Carmanvin on DealerRater
Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.
5.0
Oeut Peou was very helpful, kind, and knowledgeable.
November 17, 2022
By Carmanvin on DealerRater
Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
I purchased a vehicle on Thursday from here my
August 20, 2022
By Carterlaquana on DealerRater
I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!
5.0
I purchased a vehicle on Thursday from here my
August 20, 2022
By Carterlaquana on DealerRater
I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
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